In the interests of our clients we have done everything we can to provide you with confidentiality, security and support. Therefore, we have been awarded "Certified - eCommerce" logo to show you the customer that you ALWAYS are safe with us!

You can also order by e-mail address "info@smoketower.com," fax "08-730 00 75" or telephone "08-730 00 70." Phone time is Monday-Thursday 10-15 (closed for lunch 12-13) and Friday 10-12.

Age limit

To order from Smoketower.com you must be 18 years old, or attained the prescribed age in any location where 18 is not the age of majority. By approving the terms and carry out your order, you agree to these terms.

Returns

You, the customer have 14 days return on your lot (from the date the item been tripped). Customer pays return fee. Before anything is sent back to us must be reported. The product and packaging that are returned must be new, complete and unused. If the packaging or parts of the product is missing, or if the goods are damaged during return shipment to us, you must bear the costs incurred. Once we receive the item back and confirmed that it is not damaged, we will pay within 10 working days back the amount you paid, excluding shipping and no. Fees for payment method. You also always have the right to cancel your order if the item is sold out.

Not picked up packets

For all the packages that are not collected, we reserve the right to charge 269 Swedish crona to cover the cost of return shipping, handling and administration costs.

Complaints

Should you receive a defective or wrong, we will replace them free with a new product. However, you must notify Customer Service within 7 days after you received your goods. Before anything is sent back to us must be reported. Then take our customer service will contact you shortly. To return an item, it must be unused and in the condition it was in when you received it.

Injuries

If the package is damaged at the collection / delivery then you should complain directly to the carrier. If you discover it when you return home, please contact us. All damages are assessed individually! You then need to take pictures of the item that has broken down and prepare it for the touch with us. Provided that the product is not used and that the damage occurred during shipping and notification is made within 7 days of the received packet is sent a new product to you. If the item is out you replaced with an equal kind of contact with you. Upon return from the customer, the customer for any damages that may occur during transportation.

Postage and Fees

Our carriers' terms and rates for weight and service of transport for the transport of goods to our customers apply. When purchasing goods over 1000 Swedish crona the order is sent free of postage (only within Sweden).

Payment Options

Credit card payment (free of charge)

You pay your order instantly with your debit / credit card.To pay by card, select this at checkout in the web shop and complete your purchase. You feedback will continue to fill in your card details and once the transaction is approved and ready you will be returned back to the checkout with hopefully an approved transaction. The whole thing is fast, easy and secure.Would you at once channeling to the checkout get a negative reply and the order does not go through, it may have different explanations. But if you have not entered the wrong information, it's probably your card or card account to do, that it is uncovered, the card is blocked or that the period has expired.

Invoice (39 SEK)

With our invoice payment, you can conveniently order your goods in ease and pay 14 days later.

The following conditions apply for invoice:

• It is only the registered address which is used for both the billing address and shipping address, so both the invoice and the order is sent to the same address. (The invoice is delivered in the same package as the order)

• A credit check is done every time a purchase is made with invoice and it is the predefined credit who will judge whether you can pay via invoice or not. If you can not pay via invoice, you can always choose another payment method. You will receive a credit copy via email, so be sure to enter the correct email address. (We can not influence the credit rating, if you are denied purchase via invoice, then that is the case)

• Invoice fee is charged for this payment method (see fee to the right of invoice payment method)

• Maximum amount for invoice is a total of 10.000 SEK (incl. shipping)

• The invoice is adressed from us at Nordic Trade Tower AB

Bank Transfer (free of charge)

You deposit the sum total of the order to PG :6046037-5. Enter your order number as reference. Once payment is received, send your order. After 5 days without payment cleared your order.If you want to pay in advance by the PG insertion, choose "Bank Transfer" in checkout in the web shop. We await your payment in 5 business days and as soon as we receive your payment your order. If your order is not paid after 5 business days cleared your order. Insert the total amount in the account: PG: 6046037-5. Please enter your order number as a reference in the first place and then your contact information, in the holding area. This is because we can identify your payment and match it with your order. After you have paid your order, we review the payment to verify that the money is deposited into our account. Once done, we will send your order.

Foreign orders are paid in advance and is done via: IBAN: SE93 9500 0099 6018 6046 0375, BIC: NDEASESS, Bank: Nordea.

Send no advance payments

We can not vouch for example, money, checks and stamps sent in the mail unless a special agreement has been reached between us and the customer.

Cash on Delivery (COD) (60 SEK)

You pay when you pick up your local postal service.By clicking on the "Cash on Delivery" in the web cluster cash you pay when you pick up your package at the carrier. When this selection is a fee of 60 SEK! ("COD" is otherwise known postal payment methods and corresponding devices "on delivery" of DHL, but for simplicity's sake we have christened both their pay practices to the public is most familiar with, namely, cash on delivery).

Prices and VAT

25% VAT applies to most of our products today. Changing the VAT we reserve the right to change our prices are similar. Prices subject to change without notice of circumstances Smoketower.com not control, eg significantly changing commodity prices, currency fluctuations or change in VAT.

The receipt

Your receipt you get after your purchase mailed or emailed to your email address. A receipt is a valuable document and should be treated accordingly. The receipt is required for returns.

Order confirmation

An order confirmation will be sent ALWAYS automatically to the email address you entered in your customer data after the final order. You may want to save it in to contact customer service. Note that if you have not received an order confirmation within 10 minutes of your placed orders, chances are that your order has not been received. If this happens, please contact us.

Customs

For shipments outside Sweden will be no liability for any duty or miscellaneous restrictions.

PRINTING ERROR

We reserve the right to retrospectively correct the prices, texts and images printed wrong on the website.

Controversy

Any disputes arising from these conditions shall be settled by Swedish court. We assume no personal responsibility for use or consumption of products on this page. For questions or concerns about specific products or efficacy of these refer to the product manufacturers.

Credit

It is a credit report on you as a customer when choosing payment options: invoice and part payment. Companies and dealers kreditupplyses separately.

Force Majeure

Smoketower is exempt from penalty for failure to perform certain obligations under this Agreement if the failure is due to release factor as described below and circumstances prevent, hinder or delay performance. As the liberating factor to be considered among others. a government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage or accident of significant size. The force majeure includes administrative decisions that affect the market negatively and products, eg. restrictions in the indication, warnings, ban etc, abnormal decline in the market.