Terms & Conditions
In order to protect you as our customer, we've done all we can to give you discretion, safety, and support. Therefore we have been awarded the quality sign "Certifierad E-handel" (Certified Webshop) to be able to ensure that you as our customer are ALWAYS safe with us!
AGE LIMIT
To shop at Smoketower.com you have to be at least 18 years old or have reached the prescribed age in countries where 18 is not the legal age. By accepting our terms and making an order you admit that you approve of these conditions.
To shop at our shop in Solna you also have to be at least 18 years old. If we suspect you are underage we will ask for your ID. If we suspect trafficking your purchase will be denied.
PURCHASE / ORDER
Besides making orders in our webshop you can also visit our shop in Solna. The phone hours are Monday-Friday 10-12 (GMT+1).
Our shop, at Solna Strandväg 7 in Solna, is open non-holiday Monday-Thursday 10-17, Friday 10-18, Saturday 11-17, and Sunday 12-17.
ORDER CONFIRMATION
An order confirmation is ALWAYS automatically sent to the e-mail address and mobile number you provided in your customer credentials after a placed order. Save the order confirmation in case of possible contact with our customer service. Please note that if you don't receive an order confirmation shortly after placing your order there's a risk that your order hasn't been properly placed. If that happens, contact us. But first, check your junk mail if you didn't receive an order confirmation.
RECEIPT
The order confirmation you get by email acts as your receipt. If you need a more specified receipt you can contact our customer service at support@smoketower.com. The receipt is necessary during returns or complaints so please keep your order confirmation until the order, delivery, and possible return are all done.
POSTAGE AND FEES
We use our carriers' terms and prices for weight and transport methods when transporting your goods to you as our customer. When you order for over 999 SEK the order is sent with free shipping (only valid in Sweden).
Please note that by choosing Letter (non-trackable) the package is not insured and lost letter goods will not be replaced by Nordic Trade Tower AB. It's therefore important to fill in the correct address and that your name is clearly visible on the postbox/door. If you live with someone as a lodger, make sure to use c/o. In case a Letter goes missing we need up to 3 weeks to investigate the cause. We always recommend you choose a trackable shipping alternative so that your package is both insured and traceable.
Nordic Trade Tower AB can't take responsibility for delays by the carriers that can especially occur during big holidays and the summer period. But we are of course with you all the way until you receive your order!
PICKUP
You can place an order in our webshop and choose to pick it up in our shop on Solna Strandväg 7 in Solna during non-holiday Monday-Thursday 10-17, Friday 10-18, Saturday 11-17, and Sunday 12-17. The nearest Subway station: Solna Strand.
Your order, paid or unpaid, needs to be picked up within 7 days of the order date. You have to be able to show the order number and valid identification to pick up your order. If a representative picks up the order, we need to see a valid ID from both the recipient and the representative.
Non-collected Pickup order: Your order is set aside for 7 days from the order date. After that, the products are returned to our inventory. If this occurs you will be reimbursed the order value minus an administration fee depending on the order's value or bulkyness.
NON-COLLECTED / NON-DELIVERED PACKAGES
Your order will be at your shipping agent for 7 days (PostNord agents) or 14 days (other agents), counted from when it arrived at the agent. With home delivery, 2 delivery attempts are made by the carrier before the package is returned to us.
For orders that have returned this way you will be reimbursed for the order value minus the shipping and return fee plus an administration fee of at least 150 SEK. A fixed fee is difficult to communicate as several factors such as freight forwarder, package size, weight, etc. contribute to the fees.
Doing the return yourself is ALWAYS better than choosing to not collect your order. Please contact our customer support to get a return slip.
DELIVERY DAMAGES
If the package is damaged when you're picking it up or at delivery, you need to make your complaint to the carrier company. If you notice the damage when you come home, contact us. All damages are reviewed individually. Send the order number and pictures of the product, package, and packaging to support@smoketower.com. Provided the damage happened during transport, that the product is not used, and you reported it within 7 days, a new product will be sent to you. If the item is out of stock you will be compensated with an equivalent product after contact with you.
RETURNS
You as a customer have 14 days to return your purchase (for web purchases it's from the day your order was delivered/collected). But before anything is sent back to us it has to be reported. You can find the form you need to fill in HERE.
When we have received your returned product, complete and undamaged, we will pay you back within 10 workdays minus the shipping cost and other possible payment method costs.
Please note that open purchase does NOT apply to products where the seal is broken. The product being returned must be completely unused and complete in its packaging and any seal must be unbroken. Open purchase also does not apply if parts of the product are missing or damaged.
Nordic Trade Tower AB takes no responsibility for any damages that might occur during the return transportation, therefore you must pack the products well with plenty of wrappings. Most carrier companies don't take responsibility for damages if the goods have not been packed properly.
COMPLAINTS
If you receive a broken/damaged product or an item you didn't order, we will send you a new/similar product. However, you must contact us throught the return form within 7 days of receiving the order. Don't send anything back before our customer service has contacted you. To return a product it has to be completely unused and in the same condition as when you received it. When the complaint has been approved we will send you a return shipping slip.
In the shop, most complaints can be handled over the counter where you can fill in the return form in the store. If the item needs further investigation we will contact you with our assessment within a maximum of 7 workdays.
All complaints will be assessed individually. Only the original customer has the right to make a complaint.
PAYMENT ALTERNATIVES
Swish
You pay your order immediately with your Swish app by choosing it at the checkout and finishing the order by following the instructions on the screen. Refunds for orders paid with swish are always refunded via bank transfer.
Card payment
You pay your order immediately with your bank or credit card. To pay with a credit card you choose it at the checkout and finish the order. If you would get a negative answer after filling out your card information and the order doesn't go through it can be a number of different reasons behind it. If you didn't write any data wrong it probably has something to do with your card or card account, usually that there isn't enough coverage, that the card is locked or that its period of validity has ended. Contact your bank with questions regarding your credit card.
Bitcoin
You pay for your order instantaneously. After making the order you get re-directed to transfer money from your Bitcoin wallet. When it's done you get re-directed back to the checkout for approval that your payment was conducted (you have 15 minutes to make the Bitcoin transaction). Refunds for orders paid with bitcoin are always refunded via bank transfer.
Money Transfer
Swedish customers: You transfer the total amount to BG account '5635-4061'. Enter your unique order number (numbers only) as a reference/message. We await your payment for 5 bank days and as soon as we have them your order is sent. If your order is not paid in 5 bank days' time your order is canceled.
Your payment is handled manually, meaning you will not get a payment confirmation from us.
International customers: International transfers are made in advance by using IBAN: BE39 9672 3708 3019, and BIC: TRWIBEB1XXX. Our details: Nordic Trade Tower AB, Solna Strandväg 7, 17154 Solna, Sweden. Possible wiring fees are paid by the customer during the transfer.
NOTE: We do not accept payment options other than those listed above. No responsibility is taken for cash, checks, or stamps sent in the mail.
We do not accept cash payments in store or online.
The Payment alternatives in our shop in Solna: Card payment, Swish, and Bitcoin.
PRICES AND VAT
25% VAT is valid for most of our items today. If the VAT changes, we reserve the right to change the prices accordingly. The prices can be changed without any forewarning if it's caused by events that Smoketower.com can't control, such as substantially changed raw material prices, currency changes, or changed VAT.
When ordering from Sweden to countries outside the EU, VAT is not applied.
CUSTOMS
With shipments outside of Sweden, we don't take any responsibility for customs or possible restrictions.
MISPRINT
We reserve ourselves the right to retrospectively correct prices, text, and images that have been misprinted on the website or in the shop.
ABUSE OF THE BONUS, LOYALTY, AND PLATFORM SYSTEMS
The customer may only use bonus points, as well as Smoketower’s website, platform, systems, and services, in accordance with their intended purpose and the functionality provided by Nordic Trade Tower AB/Smoketower. It is strictly prohibited to knowingly exploit technical errors, system malfunctions, programming bugs, security vulnerabilities, or other deficiencies in the website, platform, bonus program, payment system, or any related systems in order to obtain bonus points, discounts, products, information, services, or any other benefits to which the customer is not entitled. It is also prohibited to attempt to circumvent security measures, manipulate systems, automate unauthorized use, create multiple accounts for the purpose of obtaining improper advantages, or otherwise misuse Smoketower’s platform or services.
If, due to a technical error, system deficiency, or by any other means, the customer receives or makes use of bonus points, discounts, products, services, or other benefits to which they are not rightfully entitled, or if the customer abuses Smoketower’s platform or systems, Nordic Trade Tower AB reserves the right to correct any incorrectly awarded bonus points, cancel orders in whole or in part, charge the customer for any discounts, bonuses, products, or services obtained in error, restrict or terminate the customer’s account, suspend the customer from the bonus program and future purchases, and, in cases of suspected intentional abuse, fraud, or unauthorized access, take legal action and report the matter to the relevant law enforcement authorities.
DISPUTE
Disputes because of these terms will be settled in a Swedish court. We don't take any personal responsibility for using or ingesting products on this website. If you have questions or thoughts about specific products we refer to the respective manufacturer.
FORCE MAJEURE
Smoketower.com has no liability for Force Majeure events. Neither party will be liable for any failure of or delay in the performance of any of its obligations under this agreement if its failure or delay is due to the occurrence of a Force Majeure event as described below and prevents, hinder or delay performance. As the liberating factor to be considered e.g. the authority's action or omission, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage or accident or significant size. The Force Majeure includes administrative decisions that affect the market and products negatively, e.g. restrictions in indications, warning texts, ban on sales, etc, an abnormal decline in the market.
These terms and conditions are governed and interpreted in accordance with Swedish Law.