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Terms & Conditions

In order to protect you as our customer, we've done all we can to give you discretion, safety, and support. Therefore we have been awarded the quality sign "Certifierad E-handel" (Certified Webshop) to be able to ensure that you as our customer are ALWAYS safe with us!


AGE LIMIT
To shop at Smoketower.com you have to be at least 18 years old or have reached the prescribed age in the countries where 18 is not the legal age. By accepting our terms and making an order you admit that you approve of these conditions.

To shop at our shop in Solna you also have to be at least 18 years old. If we suspect you are underage we will ask for ID. If we suspect trafficking your purchase will be denied.


PURCHASE / ORDER
Except making orders in our webshop you can also order through our e-mail address support@smoketower.com or through telephone +46 (0) 8-730 00 70. The phone hours are Monday-Thursday 10 am to 3 pm (closed for lunch between 12 and 1 pm) and Friday 10 am to 12 (GMT+1).

Our shop, at Solna Strandväg 7 in Solna, is open non-holiday workdays Monday-Friday 10 am to 3 pm.


RETURNS
You as a customer have 14 days to return your purchase (for web purchases it's from the day it was collected). The item and its packaging have to be complete and unused, and possible seals on the products must be unbroken. If the packaging or parts of the product are missing, or if the product has been damaged you have to pay for any possible costs. When we have received the return and noted that it's not damaged we will pay you back within 10 workdays, excluding shipping and other possible payment method costs.

Please note, when you make a return by post, you as a customer pay for the return shipping. Before anything is sent back to us it has to be reported. For both your and our safety, please pack your return well and choose traceable shipping. If the products are damaged or lost during transport, you as a customer pay for any costs. Report your return here.

If you leave your order with your agent until it gets returned automatically, your order will be handled as Non-collected.


NON-COLLECTED / NON-DELIVERED PACKAGES
Your parcel will be at your shipping agent for 7 days (PostNord agents) or 14 days (other agents), counted from when it arrived at the agent. With home delivery, two delivery attempts are made before the parcel is returned to us.

For parcels that have been returned this way, but where you as a customer have contacted us within 7 days, you will be reimbursed for the order costs minus the shipping costs (69 SEK for free shipping) and possible fees from chosen payment method. For parcels that have been returned and where you as a customer haven't contacted us within 7 days, you will be reimbursed the order costs minus the shipping (69 SEK for free shipments), possible fees from the chosen payment method, and an additional administration fee of 100 SEK.


COMPLAINTS
If you would receive a broken/damaged product or an item you didn't order, we will send you a new/similar product. However, you must contact our customer service within 7 days of receiving the order. Send the order information and pictures of the product, package, and packaging to support@smoketower.com. Don't send anything back before our customer service has contacted you. To return a product it has to be completely unused and in the same condition as when you received it. When the complaint has been approved we will send you a return shipping slip.

In the shop, most complaints can be handled over the counter. If the item needs further investigation we will contact you with our assessment within a maximum of 7 workdays.

All complaints will be assessed individually.


DAMAGES
If the package is damaged when you're picking it up or at delivery, you have to make a complaint to the transporter company. If you notice the damages when you come home, contact us. All damages are reviewed individually! Send the order information and pictures of the product, package, and packaging to support@smoketower.com. Provided that the product is not used, that the damage was made during transport, and that you reported it within 7 days, a new product will be sent to you. If the item is out of stock you will be compensated with an equivalent product after contact with you. When making a return the customer is responsible for any damages that might occur during the transportation, therefore you must pack the goods well.


POSTAGE AND FEES
Our transporters' terms and prices for weight and transport methods are what we use when transporting your goods to you as our customer. When you order for over 799 SEK (4000 SEK excluding taxes for companies) the order is sent with free shipping (only valid in Sweden). Please note that choosing Letter (non-trackable) the package is not insured and lost goods will not be replaced by Nordic Trade Tower AB. Therefore, it is recommended to choose PostNord MyPack Collect, DHL Service Point, or UPS, so that your package is both insured and traceable.


PICKUP
You can make an order in our webshop and choose to pick it up in our shop in Solna, Sweden. To be able to choose to pick up the order must be paid with Swish, credit card, or Bitcoin. Please note that you can not pay with Billmate when buying or picking up your order in the store. You have to be able to show the order ID and valid identification to be able to pick up your order. If the order is picked up by a representative, a valid ID must be shown from both the recipient and the representative.

You can pick up your order in our shop on Solna Strandväg 7 in Solna during non-holiday workdays Monday-Friday 10 am to 4 pm (ring the bell if the shop isn't open). Nearest Subway station: Solna Strand. The package needs to be picked up within 7 days of the order date.


PAYMENT ALTERNATIVES
Card payment
You pay your order immediately with your bank or credit card. To pay with a credit card you choose it at the checkout and finish the order. If you would get a negative answer after filling out your card information and the order doesn't go through it can be a number of different reasons behind it. If you didn't write any data wrong it probably has something to do with your card or card account, usually that there isn't enough coverage, that the card is locked or that its period of validity has ended. Contact your bank with questions regarding your credit card.

Invoice (only valid in Sweden)
Shop now - pay after delivery! When you pay with an invoice the transaction is administered by Billmate AB (organization number 556918-4129) under the Billmate trademark. This means that you shop safely and easily. You won't have to leave your card credentials and pay after you've received your products. The invoice is sent through e-mail and costs 29 SEK to use as a payment alternative.

Why invoice?
  • Always get the products before paying.
  • You have 14 days to pay.
  • You never have to give away any sensitive information.
  • Always 14 days return rights (Sweden).
  • Access to your invoices through Billmate Online.
  • Possibility to partial payment.

When a payment is late a reminder fee is added as well as a 2% interest per month. If no payment is received the invoice is sent for debt recovery. To be able to order with an invoice the customer has to be a registered Swedish company or a person over 18 years, with an official address in Sweden, and be approved in the credit check which will be made with your purchase. The credit check can in some cases result in a credit review being made. In those cases, you will be notified about this through e-mail. The credit review is made by CreditSafe and is not something that will burden any future application for credit with credit institutions.

Billmate AB has the right to make random checks to make sure that the invoice is correct. Social security information is dealt with according to the current legislation. Billmate handles personal information to make customer analysis, identification, credit checks, and marketing. Social security numbers may be used as customer numbers for customer management purposes.

Smoketower.com cannot affect the credit rating, if you're denied to order with an invoice then that's that. For questions about this, you can contact Billmate on telephone +46 (0) 40-30 35 00. If you in the checkout get a notification about a possible debt please contact customer service.

Partial payment (only valid in Sweden)
Through Billmate AB we give you the possibility to pay for your order in parts with Billmate's partial payment plan. You choose yourself if you want the plan to be 3, 6, or 12 months. Of course, you can also pay the whole sum or bigger amounts than was decided in the payment plan without extra costs. To be able to choose the partial payment plan you must be over 18 years of age, have your official address in Sweden, and be approved in the credit check which will be made with your purchase. The invoices are sent through e-mail.

Why Billmate's partial payment?
  • You always receive the products before you have to pay.
  • Receive longer credit time.
  • Always the same interest rate independently from the order size and the amount of month you choose.
  • The first payment doesn't take place until next.
  • Access to your invoices through Billmate Online.

Example:
With a purchase of 10.000 SEK with Billmate's partial payment (12 months) the starting fee is 245 SEK. The current yearly interest rate is 12% which equivalent to an efficient interest rate of 22,63%. The credit sum is 11.268 SEK. The amount of total payments is 12 and each one is 939 SEK. The example assumes that each payment happens monthly for a year.

When a payment is late a reminder fee is added as well as a 2% interest per month. If no payment is received the invoice is sent for debt recovery. To be able to order with an invoice the customer has to be a registered Swedish company or a person over 18 years, with an official address in Sweden, and be approved in the credit check which will be made with your purchase. The credit check can in some cases result in a credit review being made. In those cases, you will be notified about this through e-mail. The credit review is made by CreditSafe and is not something that will burden any future application for credit with credit institutions.

Billmate AB has the right to make random checks to make sure that the invoice is correct. Social security information is dealt with according to the current legislation. Billmate handles personal information to make customer analysis, identification, credit checks, and marketing. Social security numbers may be used as customer numbers for customer management purposes.

Smoketower.com cannot affect the credit rating, if you're denied to order with an invoice then that's that. For questions about this, you can contact Billmate on telephone +46 (0) 40-30 35 00. If you in the checkout get a notification about a possible debt please contact customer service.

Bitcoin
You pay for your order instantaneously. After making the order you get re-directed to transfer money from your Bitcoin wallet. When it's done you get re-directed back to the checkout for approval that your payment was conducted (you have 15 minutes to make the Bitcoin transaction).

Swish & Money transfer
Swedish customers: You transfer the total amount to the Swish account '123 113 79 42' or BG account '5635-4061'. Enter your unique order ID (numbers only) as a reference/message. We await your payment for 5 bank days and as soon as we have them your order is sent. If your order is not paid in 5 bank days time your order is canceled.

International customers: International transfers are made in advance and use the following: IBAN: SE51 9020 0000 0902 3242 3956, BIC: ELLFSESS. Bank address: Länsförsäkringar Stockholm, Telegrafgatan 8A, 169 97 Solna, Sweden. Our address: Solna Strandväg 7, 17154 Solna, Sweden. Possible wiring fees are paid by the customer during the transfer.

Don't make any pre-payments without contacting us first! We can't be held responsible for e.g. money, checks, or stamps that are sent in envelopes if no special deal has been made between us and the customer.

The Payment alternatives in our shop in Solna: Swish, card payment, and Bitcoin.


PRICES AND VAT
25% VAT is valid for most of our items today. If the VAT would change, we reserve the right to change the prices accordingly. The prices can be changed without any forewarning if it's caused by events that Smoketower.com can't control, such as substantially changed raw material prices, currency changes, or changed VAT.

When ordering from Sweden to countries outside of the EU, VAT is not applied.


ORDER CONFIRMATION
An order confirmation is ALWAYS automatically sent to the e-mail address and mobile number you provided in your customer credentials after a placed order. It can be good to save it for possible future contacts with customer service. Please note that if you didn't receive an order confirmation within 1 minute after placing your order there's a risk that your order hasn't been properly placed. If that happens, contact us. Also, check your junk mail if you didn't receive an order confirmation.


RECEIPT
The order confirmation you get by email acts as your receipt. If you require a more specified receipt you can contact our customer service at support@smoketower.com. The receipt is necessary during returns or complaints.


CUSTOMS
With shipments outside of Sweden, we don't take any responsibility for customs or possible restrictions.


MISPRINT
We reserve ourselves the right to retrospectively correct prices, text, and images that have been misprinted on the website or in the shop.


DISPUTE
Disputes because of these terms will be settled in a Swedish court. We don't take any personal responsibility for using or ingesting products on this website. If you have questions or thoughts about specific products or about the effects on them we refer to the respective manufacturer.


CREDIT CHECK
There will be a credit check made on you as a customer when you choose invoice or partial payment as your payment alternative.


FORCE MAJEURE
Smoketower.com has no liability for Force Majeure events. Neither party will be liable for any failure of or delay in the performance of any of its obligations under this agreement if its failure or delay is due to the occurrence of a Force Majeure event as described below and prevents, hinder or delay performance. As the liberating factor to be considered e.g. the authority's action or omission, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage or accident or significant size. The Force Majeure includes administrative decisions that affect the market and products negatively, e.g. restrictions in indications, warning texts, ban on sale, etc, an abnormal decline in the market.