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Terms & Conditions

In order to protect you as our customer, we've done all we can to give you discretion, safety, and support. Therefore we have been awarded the quality sign "Certifierad E-handel" (Certified Webshop) to be able to ensure that you as our customer are ALWAYS safe with us!


AGE LIMIT
To shop at Smoketower.com you have to be at least 18 years old or have reached the prescribed age in countries where 18 is not the legal age. By accepting our terms and making an order you admit that you approve of these conditions.

To shop at our shop in Solna you also have to be at least 18 years old. If we suspect you are underage we will ask for your ID. If we suspect trafficking your purchase will be denied.


PURCHASE / ORDER
Besides making orders in our webshop you can also order through our e-mail address support@smoketower.com or through telephone +46 (0) 8-730 00 70. The phone hours are Monday-Thursday 10 am to 3 pm (closed for lunch between 12 and 1 pm) and Friday 10 am to 12 (GMT+1).

Our shop, at Solna Strandväg 7 in Solna, is open non-holiday workdays Monday-Friday 10 am to 4 pm.


RETURNS
You as a customer have 14 days to return your purchase (for web purchases it's from the day it was collected). The item and its packaging have to be complete and unused, and possible seals on the products must be unbroken. If the packaging or parts of the product are missing, or if the product has been damaged you have to pay for any possible costs. When we have received the return and noted that it's not damaged we will pay you back within 10 workdays, excluding shipping and other possible payment method costs.

Please note, when you make a return by post, you as a customer pay for the return shipping. Before anything is sent back to us it has to be reported. For both your and our safety, please pack your return well and choose traceable shipping. If the products are damaged or lost during transport, you as a customer pay for any costs. Report your return here.

If you leave your order with your agent until it gets returned automatically, your order will be handled as Non-collected.


NON-COLLECTED / NON-DELIVERED PACKAGES
Your parcel will be at your shipping agent for 7 days (PostNord agents) or 14 days (other agents), counted from when it arrived at the agent. With home delivery, two delivery attempts are made before the parcel is returned to us.

For parcels that have been returned this way, but where you as a customer have contacted us within 7 days, you will be reimbursed for the order costs minus the shipping costs (79 SEK for free shipping) and possible fees from chosen payment method. For parcels that have been returned and where you as a customer haven't contacted us within 7 days, you will be reimbursed the order costs minus the shipping (79 SEK for free shipments), possible fees from the chosen payment method, and an additional administration fee of 100 SEK.

Please note that by choosing Letter (non-trackable) the package is not insured and lost goods will not be replaced by Nordic Trade Tower AB. It's therefore important to fill in the correct address and that your name is clearly visible on the postbox/door. If you live with someone as a lodger, make sure to use c/o. In case a Letter goes missing we need up to 3 weeks to investigate the cause. We always recommend you choose a trackable shipping alternative so that your package is both insured and traceable.


COMPLAINTS
If you would receive a broken/damaged product or an item you didn't order, we will send you a new/similar product. However, you must contact our customer service within 7 days of receiving the order. Send the order information and pictures of the product, package, and packaging to support@smoketower.com. Don't send anything back before our customer service has contacted you. To return a product it has to be completely unused and in the same condition as when you received it. When the complaint has been approved we will send you a return shipping slip.

In the shop, most complaints can be handled over the counter. If the item needs further investigation we will contact you with our assessment within a maximum of 7 workdays.

All complaints will be assessed individually.


DELIVERY DAMAGES
If the package is damaged when you're picking it up or at delivery, you have to make a complaint to the transporter company. If you notice the damage when you come home, contact us. All damages are reviewed individually! Send the order information and pictures of the product, package, and packaging to support@smoketower.com. Provided that the product is not used, that the damage was made during transport, and that you reported it within 7 days, a new product will be sent to you. If the item is out of stock you will be compensated with an equivalent product after contact with you. When making a return the customer is responsible for any damages that might occur during the transportation, therefore you must pack the goods well.


POSTAGE AND FEES
Our transporters' terms and prices for weight and transport methods are what we use when transporting your goods to you as our customer. When you order for over 999 SEK the order is sent with free shipping (only valid in Sweden). Resellers get free shipping on orders over 4000 SEK excluding taxes (DHL, within Sweden). If the company is situated within Stockholm we can deliver for free on orders over 2000 SEK/ex.taxes. (on orders below 2000 SEK/ex.taxes. there will be a delivery fee of 100 SEK).


PICKUP
You can make an order on our webshop and choose to pick it up in our shop in Solna, Sweden.  You have to be able to show the order number and valid identification to be able to pick up your order. If the order is picked up by a representative, a valid ID must be shown from both the recipient and the representative.

You can pick up your order in our shop on Solna Strandväg 7 in Solna during non-holiday workdays Monday-Friday 10 am to 4 pm. Nearest Subway station: Solna Strand. The package needs to be picked up within 7 days of the order date.


PAYMENT ALTERNATIVES

Swish
You pay your order immediately with your Swish app by choosing it at the checkout and finishing the order by following the instructions on the screen.


Card payment
You pay your order immediately with your bank or credit card. To pay with a credit card you choose it at the checkout and finish the order. If you would get a negative answer after filling out your card information and the order doesn't go through it can be a number of different reasons behind it. If you didn't write any data wrong it probably has something to do with your card or card account, usually that there isn't enough coverage, that the card is locked or that its period of validity has ended. Contact your bank with questions regarding your credit card.


Bitcoin
You pay for your order instantaneously. After making the order you get re-directed to transfer money from your Bitcoin wallet. When it's done you get re-directed back to the checkout for approval that your payment was conducted (you have 15 minutes to make the Bitcoin transaction).


Money Transfer
Swedish customers: You transfer the total amount to BG account '5635-4061'. Enter your unique order number (numbers only) as a reference/message. We await your payment for 5 bank days and as soon as we have them your order is sent. If your order is not paid in 5 bank days' time your order is canceled.

Your payment is handled manually, meaning you will not get a payment confirmation from us.

International customers: International transfers are made in advance and use the following: IBAN: LT79 3250 0411 4267 4747, BIC: REVOLT21. Our address: Solna Strandväg 7, 17154 Solna, Sweden. Possible wiring fees are paid by the customer during the transfer.


Don't make any pre-payments without contacting us first! We can't be held responsible for e.g. money, checks, or stamps that are sent in envelopes if no special deal has been made between us and the customer.


The Payment alternatives in our shop in Solna: Card payment, Swish, and Bitcoin.


PRICES AND VAT
25% VAT is valid for most of our items today. If the VAT would change, we reserve the right to change the prices accordingly. The prices can be changed without any forewarning if it's caused by events that Smoketower.com can't control, such as substantially changed raw material prices, currency changes, or changed VAT.

When ordering from Sweden to countries outside the EU, VAT is not applied.


ORDER CONFIRMATION
An order confirmation is ALWAYS automatically sent to the e-mail address and mobile number you provided in your customer credentials after a placed order. Save the order confirmation in case of possible contact with our customer service. Please note that if you don't receive an order confirmation within 1 minute of placing your order there's a risk that your order hasn't been properly placed. If that happens, contact us. But first, check your junk mail if you didn't receive an order confirmation.


RECEIPT
The order confirmation you get by email acts as your receipt. If you require a more specified receipt you can contact our customer service at support@smoketower.com. The receipt is necessary during returns or complaints so please keep your order confirmation until the order, delivery, and possible return are all done.


CUSTOMS
With shipments outside of Sweden, we don't take any responsibility for customs or possible restrictions.


MISPRINT
We reserve ourselves the right to retrospectively correct prices, text, and images that have been misprinted on the website or in the shop.


DISPUTE
Disputes because of these terms will be settled in a Swedish court. We don't take any personal responsibility for using or ingesting products on this website. If you have questions or thoughts about specific products or their effects we refer to the respective manufacturer.


FORCE MAJEURE
Smoketower.com has no liability for Force Majeure events. Neither party will be liable for any failure of or delay in the performance of any of its obligations under this agreement if its failure or delay is due to the occurrence of a Force Majeure event as described below and prevents, hinder or delay performance. As the liberating factor to be considered e.g. the authority's action or omission, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage or accident or significant size. The Force Majeure includes administrative decisions that affect the market and products negatively, e.g. restrictions in indications, warning texts, ban on sales, etc, an abnormal decline in the market.