Why Choose Us?
We always try to see that the customer gets the best possible service. Below are the points that make us unique and are the reasons why You should choose us, just like everybody else!
EXCELLENT CUSTOMER SERVICE
We always try to do our best in handling our customers' orders, issues and questions. We offer a phone service (+4687300070) that you can call for any issues you might have and we normally answer emails within one hour (normal working hours). You can email us at support@smoketower.com.
Our most recent survey gave us 4.7/5 points for our customer service!
1-2 DAYS DELIVERY TIME WITHIN SWEDEN
We ship all orders that are placed before 4:00 PM (16:00) with the Swedish postal service as the chosen delivery method the same day - the daily last time for orders shipped with DHL is 12 PM. The exceptions are weekends, holidays, and unusually high order loads. Within Sweden, the delivery time is normally 1-2 working days, within Scandinavia 3-5 working days, and in the rest of Europe and the world, 2-10 working days depending on the chosen shipping method.
FREE SHIPPING
On orders above 999 SEK within Sweden.
DISCREET SHIPPING
From us, you always get your order discreetly packaged. This means that no logo or shop name is printed on the package, and there's nothing on the outside of the package indicating what is inside it. In other words, you are completely safe when your order from us.
WORLD WIDE SHIPPING
We will send your order wherever you are in the world. Unless the courier or other legal department has any restrictions on the country we deliver to it.
LOWEST PRICE GUARANTEE
If you find the same product cheaper elsewhere in the world, we will match that price. You must contact us before placing your order. This guarantee does not apply for special offers, also export fees from outside of Europe will be considered.
TRUSTED SITE
Our site is trusted not only by all our loyal customers but also by Bit Security who have certified our shop.
We apply secure lines on all purchases and account pages. You can see this with the https:// in the address field due to the SSL certificate.
SMOKETOWER.COM SINCE 1995!
Thus a very reliable supplier of your smoking products.